Terms and Conditions


Buy New Zealand made natural, pet products with confidence.
                                                                                   Advertisement - Vital Earth Products


All purchases will be processed by Vital Earth Group Ltd, the owners of Dr Pottles.
This website is accessible 24 hours per day giving our customers convenient, quick, easy and secure shopping. Customers can be confident that their details are protected by the latest security mechanism and used only for the purpose of the fulfilment of the transaction. Dr Pottles/Vital Earth Group does not store card holder information.


All prices are shown in New Zealand Dollars and include GST.
Freight charges are listed below.

1. New Zealand freight delivered to -
Residential Address $7 per order. Rural New Zealand $10 per order. Business Address $5 per order.

2. Australian freight.
Base rate $10 + $1 per unit.

3.International freight (excl Australia & New Zealand).
Base rate $16 + $5 per unit.

Methods of Payment

Direct Bank Credit. (Account details will appear after you check out).
PayPal / Credit Cards: For Visa, Mastercard, PayPal account or Amex.


Please ensure your shipping details are full and correct. Dr Pottles/Vital Earth Group will not be responsible for orders that go missing when the customer has incorrectly supplied us with their address.
For purchases outside New Zealand, Dr Pottles/Vital Earth Group is not responsible for taxes, custom charges, duties and restrictions that vary from country to country.

Delivery Times

Your order will be dispatched within 2 business days of payment being received. An email will be sent to notify you of this date.
Delivery within New Zealand is usually 2-4 days.
Internationally orders may take 1-4 weeks.

Returns Policy

Dr Pottles takes every effort to ensure our products reach you in perfect condition. If there is a problem with your product, please concact us by email at drpottles@xtra.co.nz, and we will do our utmost to resolve the issue as quickly as possible. If within 7 days of delivery you are not entirely satisified with your purchase, please return it to us in its original condition for a replacement or refund. The return freight is your expense unless the fault is ours.

Privacy and Security

The privacy of your personal data, orders and credit cards are important to us. We will not disclose or sell your data to any third party.
Credit card details are not stored anywhere on our servers nor on our premises. Your credit card details are processed in real time by a secure independent payment gateway, PayPal, who use various security technologies, including data encryption, to keep your sensitive information safe and private.


All content of this website is the property of Dr Pottles/Vital Earth Group and cannot be used in any manner without the prior written consent of Vital Earth Group Ltd.


Dr Pottles/Vital Earth Group reserves the right to make changes on this site at any time without notice.

Contact Details

If you have any queries regarding shopping with Dr Pottles, please email us at drpottles@xtra.co.nz.


Images courtesy of freedigitalphotos.net : Sommai - rabbit; BK Images - horse; Tungphoto - goat; Photostock - dog.


© Copyright Dr Pottles
New Zealand